In most companies, working in a supervisor or manager position carries a large amount of responsibility. As a business owner, it is important to address several topics in your training program that will help your leaders succeed.
Training program content
Communication skills are crucial for leaders, including active listening and the ability to participate in conflict resolution and mediation between employees. They should be trained on how to build and maintain a team, while encouraging collaboration with all parts of the organization.
They will also need education about how to prioritize projects, manage time for themselves and their team and how to delegate work. These skills go together with how to analyze and solve problems so they can make effective and timely decisions, as well as handle unexpected situations.
Performance reviews can be one of the more difficult aspects of leadership, so managers and supervisors may need guidance for conducting effective performance reviews, setting goals and how to provide constructive feedback to their team.
Your organization’s policies and procedures can give them structure and ensure that all employees are held to the same standards.
Violations of company policy
If an employee approaches their manager claiming that there was a violation of company policy, there are several steps they can take to address it. These can also be incorporated into your training.
Before making a decision, leaders should gather all relevant information and maintain objectivity. They should document any discussion with the employee and provide feedback. It’s important for the manager to follow all established procedures.